Complaint & Grievance Policy

At Visionary Dynamics, we are committed to providing exceptional service and maintaining the trust of our clients and users. This Complaint & Grievance Policy outlines our process for addressing and resolving any concerns, complaints, or grievances you may have regarding our services, data handling practices, or any other aspect of your interaction with us.

1. Purpose and Scope

This policy applies to all clients, users, and visitors of Visionary Dynamics’ website and services. It covers complaints related to:

• Quality of services provided
• Billing and payment issues
• Data privacy and security concerns
• Communication and support experiences
• Compliance with applicable laws and regulations
• Any other aspect of our operations

2. How to File a Complaint

You can submit a complaint through any of the following channels:

📧 Email

grievances@visionarydynamicsas.com

Please include “Complaint” in the subject line.

📞 Phone

+1(727) 564-9476

Monday-Friday, 9am-5pm EST

📝 Online Form

Visit our website and complete the Complaint Form

Available 24/7

✉️ Postal Mail

Visionary Dynamics Consulting Inc.
7901 4th St N STE 300 St. Petersburg, Florida-33702 USA

3. Information to Include in Your Complaint

To help us address your concern efficiently, please provide:

• Your full name and contact information
• Account details (if applicable)
• Clear description of the issue or grievance
• Date(s) when the issue occurred
• Any relevant documentation or evidence
• Desired resolution (if any)
• Previous correspondence related to the issue

4. Complaint Handling Process

Acknowledgment

We will acknowledge receipt of your complaint within 2 business days.

Initial Review

Your complaint will be reviewed within 3 business days.

Investigation

A thorough investigation will be conducted. We may contact you for additional information during this phase.

Resolution

We will provide a written response with our findings and proposed resolution within 15 business days of acknowledgment.

Escalation

If you are unsatisfied with the resolution, you may request escalation to senior management within 7 days.

5. Resolution Timelines

6. Complaint Contact

If you have any questions regarding this complaint process, please contact us:

Email: grievances@visionarydynamicsas.com
Phone: +1(727) 564-9476
Address: 7901 4th St N STE 300 St. Petersburg, Florida-33702 USA

7. Escalation Matrix

If your complaint is not resolved satisfactorily at the initial level, you may escalate as follows:

Level 1: Complaint Review

Initial review and resolution attempt

Level 2: Operations Manager

Review of unresolved complaints within 5 business days

Level 3: Senior Management

Final internal review within 7 business days

Level 4: External Mediation

If internal resolution fails, you may pursue external mediation or legal remedies as permitted by law

8. Confidentiality

All complaints and related information will be handled with strict confidentiality. Access to complaint details is limited to personnel directly involved in the resolution process. We will not disclose your personal information to third parties without your consent, except as required by law.

9. No Retaliation Policy

Visionary Dynamics strictly prohibits retaliation against any individual who files a complaint or grievance in good faith. If you believe you have experienced retaliation, please report it immediately.

10. Regulatory Authorities

If you are not satisfied with our resolution, you have the right to file a complaint with relevant regulatory authorities:

• Federal Trade Commission (FTC)
• Florida Department of Agriculture and Consumer Services
• Better Business Bureau (BBB)
• Data protection authorities (for privacy-related grievances)

11. Record Keeping

We maintain detailed records of all complaints and their resolution for a minimum of 3 years. These records are used to identify trends, improve our services, and ensure compliance with regulatory requirements.

12. Updates to This Policy

We may update this Complaint & Grievance Policy periodically to reflect changes in our practices or legal requirements. The latest version will always be available on our website with the effective date.

13. Contact Information

For questions about this policy or the complaint process, please contact:

Visionary Dynamics Consulting Inc.
Attn: Compliance Department
grievances@visionarydynamicsas.com
Phone: +1(727) 564-9476

Important: For complaints related to SMS communications or marketing messages, please include “SMS Complaint” in your email subject line to ensure prompt handling by our specialized team.

We value your feedback and are committed to resolving any concerns fairly and promptly. Your trust is important to us.